Resources for Our Patients
Your First Visit: What To Expect
Your first visit is all about making you feel comfortable and confident. Our doctors and team will walk you through everything and answer your questions along the way. Here’s what happens during your consultation:
- X-Rays and Records: We’ll take a close look at your teeth and bite, including any X-rays your orthodontist recommends.
- Orthodontic Exam: One of our doctors will review your records and dental history, then perform a thorough exam of your smile.
- Treatment Planning: Your doctor will go over the results and discuss treatment options tailored to your needs.
- Next Steps: Our treatment coordinator will review financial options and help schedule your next appointment.
First Visit Patient Forms
To be best prepared, please take a few minutes to fill out the appropriate new patient forms below before your first appointment:
Financial Information
Every smile is unique, so the cost of treatment depends on your specific plan. We’re committed to keeping care affordable because everyone deserves a smile they love.
We make treatment easier to manage with:
- In-network coverage through several insurance providers—we’ll even take care of the paperwork.
- Flexible payment options including cash, check, credit card, HSA/FSA, and CareCredit.
- In-house financing with 0% interest and low down payments.
Our team will help you find the option that works best for you. Have questions? Get in touch—we’re happy to walk you through it.
Our Advanced Technology
Part of providing excellent orthodontic care to our patients is staying current with the latest innovations in orthodontics. We incorporate the leading orthodontic technology into our practices at Verdae, East Faris, Spartanburg, and Duncan Chapel to ensure our patients get the best treatment.
Adopting these technologies has made it easier for us to personalize every treatment to our patients’ needs. Orthodontics has come a long way in just a short time, meaning that treatment is more comfortable, efficient, and faster than ever before.
We love helping create bright, healthy smiles thanks to these amazing devices, including our:
iTero Scanner
If you visited an orthodontist as a kid, you might remember those messy molds that they used to fit braces and other appliances to your mouth. Now, those days are over. What a relief!
Today, our patients get an alternative to messy impressions with our iTero 3D Scanners. These handheld devices create a digital impression of your teeth in a matter of minutes. Taking 3D digital scans of our patients’ teeth leads to much more accurate impressions than traditional molds, and the scans are easy and comfortable.
Your orthodontist will cast your digital impressions onto a screen and show you where they think treatment could help. Then, they’ll be able to show you what your future smile will look like!
Cone-Beam Computed Tomography (CBCT)
You may already be familiar with dental X-rays and scans, but CBCT is the next level of this technology. This 3D-imaging device helps our team get the most detailed picture of your mouth, all the way down to roots, nerve pathways, and soft tissues. This painless, easy scan helps customize orthodontic care, making it more accurate and effective at every stage.
SmileSnap Virtual Consults
SmileSnap is the industry-leading virtual consultation service for orthodontic patients. If you would like to meet with one of our orthodontists virtually and from the comfort of your own home, you can get the same level of care you would receive in our office thanks to SmileSnap.
You can send in photos of your smile, and we’ll determine whether you’re a good candidate for treatment. If the orthodontist determines you would benefit from our services, they will send you a video to let you know their thoughts and cover the next steps. Virtual consultations make getting treatment easier than ever before!
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Everett Waldrep25 June 2026Trustindex verifies that the original source of the review is Google.
Exceptional. We love coming here. Great staff. I would highly recommended!Posted on Google![]()
Selena Acree22 June 2026Trustindex verifies that the original source of the review is Google.
We have had an excellent experience with this orthodontic practice! They have treated three of our four children so far, and we couldn't be happier with the care they've received. Dr Caldwell is knowledgeable, thorough, and always takes the time to explain treatment and answer our questions. The entire office is incredibly friendly, welcoming, and so well run. From scheduling appointments to check-in and every visit in between, the staff is organized, efficient, and genuinely kind. It's clear they truly care about their patients. We highly recommend this practice to anyone looking for outstanding orthodontic care! We love PFO!!Posted on Google![]()
Jennifer Maitland18 June 2026Trustindex verifies that the original source of the review is Google.
They are efficient and very caring for all my children. I take all 5 of kids there. They do their best to schedule visits for parent convenience. We love them!Posted on Google![]()
Rula Shalabi8 June 2026Trustindex verifies that the original source of the review is Google.
To say the team at PFO on Faris is amazing is an understatement!!! You really get the feeling of being at home with both the location and everyone’s personality! Keep up the amazing work PFO!Posted on Google![]()
Phillip Youngblood28 May 2026Trustindex verifies that the original source of the review is Google.
We love PFO!!!Posted on Google![]()
Michelle Philipp27 May 2026Trustindex verifies that the original source of the review is Google.
This is our second child to go through ortho treatment at Palmetto and we love the convenience of the East Faris location. The staff is welcoming, friendly, and professional. Ally and Dr Caldwell were fantastic explaining our options and working with us!Posted on Google![]()
Jen Hubbard20 May 2026Trustindex verifies that the original source of the review is Google.
Dr. Rush-Baker Caldwell is absolute gold. There is nobody with more knowledge, bedside manner and compassion. My boys love and look forward to going to the orthodontist just to see him. So thankful we found such an amazing provider and office staff. Absolutely no one quite like them in Greenville. We’ve had multiple family members with complex issues and he has treated them with individual kindness and answered all of my mama questions. Honestly, can’t recommend Palmetto Family Orthodontics more! 🫶🏻Posted on Google![]()
Sara Dill20 May 2026Trustindex verifies that the original source of the review is Google.
Have only wonderful things to say about Dr. Caldwell at Palmetto Ortho. My 7 year old son’s underbite and narrow palate was significantly corrected, all thanks to his team.Posted on Google![]()
Dani Anderson Broome19 May 2026Trustindex verifies that the original source of the review is Google.
We have loved our experience at Palmetto Family Ortho. We sought treatment for primarily airway and sleep issues and Dr. Caldwell has been amazing to work with. He explains things well, really listens to me as a parent and does a wonderful job interacting with my young kids. 10/10 🙂Posted on Google![]()
Julie Amerson18 May 2026Trustindex verifies that the original source of the review is Google.
Our whole family loves Palmetto Family Orthodontics! We truly can’t imagine going anywhere else for orthodontic treatment. We see Dr. Caldwell regularly, but every orthodontist there is fantastic! The entire team is so kind, professional, and welcoming. They make you feel like part of the family every single visit. We’re so thankful for the amazing care we’ve received and highly recommend PFO to anyone looking for orthodontic treatment!
Come Join the Family
We can’t wait to meet you at one of our 4 offices. Beginning your orthodontic journey is the start of something great — a healthier, more confident smile. Have questions? Just give us a call or send us a message anytime. We can’t wait for you to join the family!
*Consultations are free for patients 6 and older.